Returns + Terms:
How do I return?
- Prior to requesting a return, please make sure your items are valid for return/exchange: RETURN/EXCHANGE MUST BE MADE WITH IN 10 DAYS OF DELIVERY. (See additional details below.) FINAL SALE ITEMS + LINGERIE ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. ITEMS PURCHASED WITH PROMO CODES ARE VALID FOR EXCHANGE ONLY. *Both newsletter sign-up and "getit" codes are excluded from this policy + valid unless items purchased with code are combined with an alternate final sale/exchange only promo.* If a final sale item is returned to us, you will be responsible for the cost of shipping to return your final sale items back to you. If you are unsure if your return/exchange will be approved please email us @ email@example.com. Please note, our 10 day return window begins on the date your item(s) are delivered.
- PLEASE NOTE: PURCHASES MADE @ 30% OFF (OR HIGHER) ARE ELIGIBLE FOR STORE CREDIT ONLY. *SEE RETURNS + TERMS FOR DETAILS BELOW.*
- IF YOUR RETURN IS VALID, PLEASE BEGIN BY EMAILING LOVE@BIRDIEBEE.COM (SUBJ: RETURN)
- Enter the required information.
- Follow the instructions + select the corresponding options.
- Returns are subject to an $8 restocking fee, which will be deducted from your refund/credit. *Please see FAQS for addition charges + rules.*
- Sale items are returned to us via self-shipping.
- Orders may not be cancelled, once your item is delivered a return or exchange may be processed, if the pending item is eligible.
- International returns are subject to approval + shipping costs will be deducted from the refund/credit.
What items are returnable?
- Approved items with 10 days from the date of delivery. *Our 10 day return window begins on the date your item(s) are delivered.*
- Items must be in their original condition.
- Items must be unused + in re-sellable condition.
- Items must be in the original packaging with all tags still intact.
What items are non-refundable?
The following items cannot be returned:
- Gift cards.
- Discounted and/or sale items (when applicable, absolutely no exceptions.)
- Any + all intimates.
The item I received is damaged!
- If your purchased item is defective, please email us @ firstname.lastname@example.org within 5 days of your delivery date.
- Issues reported after 5 days of delivery date will be reviewed on a case-by-case basis, with no guaranteed eligibility for store credit.
Can the items be exchanged?
- We allow the exchange of purchased items when applicable
- Once your exchange request is approved + your exchange is in received + inspected, your item(s) will be shipped to you.
What are the refund options?
The following refund options are supported when applicable:
- Refund to the original payment method. (When applicable.)
- Store credit.
How do I ship back the items?
For instructions on how to ship your return, please email email@example.com.
How soon will I get my refund?
- Once your returned item is received and inspected, you will be notified via email + informed about the approval or rejection of your refund/exchange request.
- Approved returns will be processed within 10 BUSINESS DAYS, once the items have been received, inspected + the approval process has been completed.
My question is not addressed...
- If you have any queries regarding return or refund, please email us @ firstname.lastname@example.org.