FAQS // RETURNS // INFO

It's ALWAYS our goal to get your BB to you AS QUICKLY AS WE CAN... Please note:

DUE TO THE INCREASE IN SHIPPING VOLUME -- WORLD-WIDE -- SINCE THE ONSET OF COVID, CARRIERS MAY OCCASIONALLY EXPERIENCE DELAYS THAT ARE BEYOND OUR CONTROL... ORDER PROCESSING TIMES MAY TAKE LONGER THAN USUAL. WE STRIVE TO SHIP YOUR ORDERS AS QUICKLY AS POSSIBLE. AS ALWAYS, WE APPRECIATE YOUR PATIENCE + SUPPORT. *IN THE CASE OF UNEXPECTED CARRIER DELAYS, UPDATES CAN BE VIEWED HERE.* ADDITIONAL DETAILS BELOW!

PLEASE NOTE: PURCHASES MADE DURING THE 40% OFF SALE ARE ELIGIBLE FOR STORE CREDIT ONLY. *SEE RETURNS + TERMS FOR DETAILS BELOW.*

ORDERS:

When will my order be shipped?

Orders will typically be processed + shipped within 5 BUSINESS DAYS (Monday-Friday.) *Closures + mail carrier restrictions may cause additional delays. BUSINESS DAYS are Monday through Friday + exclude weekends + holidays.* In times of extreme high volume, such as SUPER SALES, please expect that your order may to take 5-7 business days to leave our dock. We are working as fast as we can to get your goods to you!  :)

How do I check my order status?

You can check the status of your order by logging into My Account. Click on “Order History” to review order status + to obtain a tracking number.

What are my shipping options?

FREE STANDARD SHIPPING is offered on all US orders of $150 or more. Discounted shipping rates listed below... Non-Continental US territories shipping rates are calculated @ checkout. Domestic packages are shipped via FEDEX Ground Economy. *Carrier options may vary depending on available options for your order.  PLEASE SEE ADDITIONAL DETAILS BELOW.*

STANDARD SHIPPING RATES:

ORDER TOTAL $50-$149: $8

ORDER TOTAL $25-$49.99: $10

ORDER TOTAL $150+: FREE

SMALL FREIGHT: Please note there is an additional $4 carrier surcharge added to packages of $0 - $24.99.

*Once your order is shipped, the carrier is responsible for transit + delivery. BIRDIEBEE is not responsible for any lost or stolen packages. Delivery times are estimates + are not guaranteed by BIRDIEBEE in the event of forces of nature or other uncontrollable events.*

Do you offer international shipping?

BIRDIEBEE offers worldwide shipping to all countries with the exception of Russia, Iraq, + Iran. Shipping rates do not include duties, taxes, +/or freight costs (if applicable) -- which the customer is responsible for. *Non-Continental US included. Rates calculated @ checkout.

RETURNS + TERMS:

How do I return? 

      • Prior to requesting a return, please make sure your items are valid for return/exchange: RETURN/EXCHANGE MUST BE MADE WITH IN 10 DAYS OF DELIVERY. ITEMS MARKED “FINAL SALE” + LINGERIE ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. ITEMS PURCHASED WITH PROMO CODES OR GIFT W/ PURCHASE ARE VALID FOR EXCHANGE ONLY. *Both newsletter sign-up and "getit" codes are excluded from this policy + valid unless items purchased with code are combined with an alternate final sale/exchange only promo.* If a final sale item is returned to us, you will be responsible for the cost of shipping to return your final sale items back to you. You must retain tracking details for self-paid returns from your carrier of choice, you must be able to provide tracking + proof of delivery, if needed. Our 10 day return window begins on the date your item(s) are delivered. If you are unsure if your return/exchange will be approved please email us @ love@birdiebee.com. GWP items are not returnable. In the case of an approved special exception, the customer is responsible for cost of shipping.*  Items purchased during sales +/or promotions may not qualify for free shipping or returns. Please email love@birdiebee.com for approval.
      • Please note that on orders that are applicable for a pre-paid return label, we are able to provide one label per order. Any additional approved return shipping will need to be self-mailed.
  • To ensure your return is valid, please begin by reading the remainder of our return details here
  • Returns are subject to a standard $8 restocking fee, which will be deducted from your refund/credit which is applied toward the costs associated with return freight. *Additional surcharges may be added for exchanges of promotional/sale items when eligible -- or you are responsible for the return shipping of promotional/sale items when applicable. Please email love@birdiebee.com with any questions.*
  • ORDERS MAY NOT BE CANCELLED AT ANY TIME, once your item is delivered a return or exchange may be processed, if the pending item is eligible. *Cancellations are automated, we are unable to perform them manually.*
  • International returns are subject to approval, customers are responsible for return shipping costs plus our standard restocking fee.
  • Fraudulent orders +/or returns, threats, abuse +/or exploitation of any kind will not be tolerated. Please note that accounts flagged for return exploitation may incur additional restocking fees. Additionally, such accounts will be permanently closed + any associated IP addresses will be blocked. *See "FRAUD NOTICE" at the bottom of this page.*
  • PLEASE EMAIL YOUR RETURN REQUEST TO LOVE@BIRDIEBEE.COM (SUBJ: RETURN) -- PLEASE INCLUDE YOUR ORDER NUMBER.
  • IF YOU ARE SELF-SHIPPING A RETURN, PLEASE ENSURE YOUR ITEMS ARE SENT TO OUR DOWNTOWN LOS ANGELES WAREHOUSE (90021.) 

What items are returnable?  

  • Approved items with 10 days. *Our 10 day return window begins on the date your item(s) are delivered.*
  • Items must be in their original condition.
  • Items must be unused + in re-sellable condition.
  • If you have tried on the item(s) for fit prior to making your return/exchange, you must ensure there is absolutely no makeup, perfume or deodorant on the garment. 
  • Items must be in the original packaging with all tags still intact.

What items are non-refundable?  

The following items cannot be returned:

  • Gift cards.
  • Discounted +/or sale items (when applicable, absolutely no exceptions.)
  • Any + all intimates.
  • Socks + footwear
  • Worn or laundered garments/garments
  • Garments with hangtags removed.
  • In order to ensure proper hygiene, please wear your own underwear beneath any garments you try on for fit.
  • Please refrain from wearing makeup, perfume or deodorant when trying on garments for fit. These items can leave marks or scents, which may cause your purchase to become non-returnable or may cause an additional return fee to be deducted from your credit..
  • $TEAL$ + DEAL$
  • Sale items when applicable.

Do you honor price adjustments?

  • Due to limited inventory + product availability we are unable to honor price adjustments at this time.

View ADDITIONAL RETURN TERMS here:

    I received a damaged item, what do I do?

    • If your purchased item is defective, please email us @ love@birdiebee.com within 7 days of your delivery date.
    • Issues reported after 7 days of delivery date will be reviewed on a case-by-case basis, with no guaranteed eligibility for store credit.

    Can the items be exchanged?

    • Please contact love@birdiebee.com for inquiries.

    What are the refund options?

    The following refund options are supported when applicable:

    • Refund to the original payment method. (Please see the previously listed terms + conditions regarding a refund to your original form of payment, to see if your item may qualify.)
    • Store credit. (Store credits are issued via gift card.)

    How do I ship back the items?

    For instructions on how to ship your return, email love@birdiebee.com. Please note that any items purchased on sale must be self-shipped when eligible for return.

    How soon will I get my refund?

    • Once your returned item is received and inspected, you will be notified via email + informed about the approval or rejection of your refund/exchange request.
    • Approved returns will be processed within 10 business days once the approval process has been completed.
    • Standard $8 restocking fee may apply.
    • In instances when multiple returns are made using the same store credit, the cost of shipping may be deducted from the total of your refund or store credit. 

    ADDITIONAL ASSISTANCE:

    I'm unsure about sizing and fit. What do I do?

    We’ve provided a size + fit guide to help you determine the appropriate size for apparel + intimates. If you would like additional assistance with finding your size, please contact our BIRDIEBEE customer service representatives @ love@birdiebee.com. *More in-depth details below.*

    I ordered the wrong size! How can I edit my order?

    Unfortunately, we are unable to edit orders once they are placed. If you selected an incorrect size or color, please notify customer service at love@birdiebee.com. *There is no guarantee this can be updated before shipment, but we will try to be accommodating whenever possible.*  

    Can I cancel my order?

    Unfortunately, we are unable to cancel orders once they are placed. If you have specific questions regarding your order, please contact a customer service representative at love@birdiebee.com.  

    Why was my order cancelled or items from my order cancelled?

    Unfortunately, some items may be out of stock or lost during shipment. We apologize if your order or an item from your order was cancelled. Please note that cancelations are automated by our system -- we are unable to cancel items manually.

    I received an incorrect or damaged item within my order. What do I do?

    Apologies, mistakes happen sometimes! Don’t worry we’ll make things right… Please contact customer service at love@birdiebee.com for assistance. Please do not return the product without contacting customer service first. To help expedite your request, please include your order number + an image of the item your issue pertains to in the body of your email.

    Is there a warranty for your products?

    BIRDIEBEE covers apparent merchandise malfunctions and/or defects in material and/or workmanship under our 30 day warranty — which begins on the date the item was delivered. Apparel + accessories are exclusively covered when purchased from Birdiebee.com or an authorized dealer. This warranty does not cover third party + reseller sites. This warranty does not cover damage caused by normal wear + tear, accidents, improper care, or negligence. If a product qualifies as warrantied, BIRDIEBEE will repair or replace the item with the same item, a comparable item or a merchandise credit. If you purchased the product from birdiebee.com, please email love@birdiebee.com (subj: WARRANTY INQUIRY.) If you purchased the product from an authorized BIRDIEBEE seller, please contact the retailer directly.

    Why does my item fit differently?

    Every style, fabrication + body fits everybody differently... We're here to help! Please email love@birdiebee.com for assistance during your shopping experience if you would like detailed information about fits + measurements. *Although we are unable to predict exactly how an item will fit you personally, we can give you the insight to shop with confidence!*

      How do I submit an international return?

      Returns on International orders will be accepted within 14 days of delivery. The customer is responsible for return shipping + $20 restocking fee. We recommend using a shipping method that offers a trackable shipping number. To initiate a return, please click HERE. For return questions, email us @ love@birdiebee.com.

      CUSTOMER SERVICE INFORMATION:

      *Please allow up to 72 hours for a reply. Our CS team is available on business days only. (Business days are Monday through Friday + exclude weekends + holidays.)

      LEAVE A MESSAGE: 213.699.9046

      SEND AN EMAIL: love@birdiebee.com

      GIFT CARDS:

      Do you sell gift cards? 

      Yes, to purchase electronic gift cards, please click here.

      Gift cards are delivered by email + contain instructions to redeem them at checkout. There are no additional processing fees associated with our gift cards. Gift cards can be used on all Birdiebee.com items. 

      *Please note, gift cards cannot be returned and are non-refundable. 

      I made a purchase with a gift card, can I return the item? 

      You are welcome to exchange purchases placed on Birdiebee.comGift Cards, this amount will be credited to your Gift Card balance to re-purchase online. 

      *Please note, under no circumstances can a gift card be reimbursed for cash, returned or refunded.*

      BB AMBASSADOR PROGRAM + FEATURED CONTENT INQUIRIES:

      How can I be featured by BIRDIEBEE?

      We are incredibly proud to feature original content created by members of the Birdiebee community.

      Here are the ways you can be a part of the movement...

      You can apply to the BB AMBASSADOR PROGRAM by emailing community@birdiebee.com with your name + social handles. Please note that by submitting photos in conjunction with or in connection to your application, application email and/or enrollment in the BB AMBASSADOR PROGRAM, you are giving your consent for your attached images to be used in connection with BIRDIEBEE for use. Please note that all images included in your application must be your own. *Please note that there is no requirement to submit photos in your outreach email.* Due to the high volume of applications, at this time, we are only able to respond to inquiries about the BB AMBASSADOR submitted via our designated community@birdiebee.com email. (Please see details below.)

      You don't have to be an Ambassador to be a part of our community... We always love to see you in #yourbirdiebee! You are welcome to share images if you would like them to potentially be featured by BIRDIEBEE. You can email us, DM us + also tag us here: @mybirdiebee #birdiebee #mybirdiebee #yourbirdiebee #birdiebeepartner. Show us some love! The social media handles (for tagging) for all of our official social media platforms are linked at the bottom of our homepage. We can be reached at love@birdiebee.com. (Please see details below.)

      Anyone can be a (role)MODEL just snap, tag + share! Just make sure to use our official tags + hashtags to be a part of it. (Please see details below.)

      For details and information about photo sharing please see our Terms of Service.

      Disclaimer: All photos featured have been provided by community members with consent by the provider. If you believe your photo has been provided by someone other than you, without your consent, please contact us immediately at community@birdiebee.com (SUBJ: CONSENT.) We take your privacy seriously.

      FRAUD NOTICE:
      • Fraudulent orders, false claims, threats + intimidation tactics will not be tolerated + will be processed in accordance with the law when applicable.

      ADDITIONAL INQUIRIES:

      • If you have any queries regarding a return, refund, or anything else... Please email us @ love@birdiebee.com. We're always here to help! *Please allow up to 72 hours for a reply. Our CS team is available on business days only. (Business days are Monday through Friday + exclude weekends + holidays.)

      GO TO: TERMS OF SERVICE