FAQ

When will my order be shipped?

Orders will be processed and shipped within 2-4 business days, excluding holidays and weekends.

What are my shipping options?

We offer free FedEx Smart Post Ground (2 - 7 business days) on all US orders over $75. FedEx does not deliver to PO Boxes. There will be a delay in shipment if the shipping address is to a PO Box.

FedEx 2nd Day:

  • Order total $0 - $149.99 : $20.00
  • Order total $150 + : FREE

FedEx Next Day:

  • Order total $0 - $224.99 : $30.00
  • Order total $225 + : FREE

Do you offer international shipping?

Birdiebee offers worldwide shipping to all countries with the exception of Russia, Iraq, and Iran. International orders will be processed and shipped within 2-4 business days. Live shipping rates will appear at checkout and will include all duties, taxes, and freight costs (if applicable). If you need to edit your cancel your order, please contact our Birdiebee customer service representatives at cs@birdiebee.com or call 949-301-9213.

How do I check my order status?

You can check the status of your order by logging into My Account. Click on “Order History” to review order status and to obtain a tracking number.

I'm unsure about sizing and fit. What do I do?

We’ve provided a size and fit guide for you to help determine your size for apparel and intimates. Also, garment measurements are provided on each product page. If you would like additional assistance, please contact our Birdiebee customer service representatives at cs@birdiebee.com or call 949-301-9213.

I ordered the wrong size! How can I edit my order?

Please call or email customer service within 30 minutes of placing your order during customer service hours. If you request to edit your order after hours, we will be unable to edit the order.

Can I cancel my order?

Please call or email customer service within 30 minutes of placing your order during customer service hours. If you request to edit your order after hours, we will be unable to edit the order.

Why was my order cancelled or items from my order cancelled?

Unfortunately, some items may be out of stock. We apologize if your order or an item from your order was cancelled.

I received an incorrect or damaged item within my order. What do I do?

That's unfortunate; let’s figure out why that happened. We ask that you please contact our customer service team at cs@birdiebee.com, to ensure that your refund or warranty replacement is properly processed. Please do not return the product without contacting our customer service team first.

Is there a warranty for your products?

Yes! Birdiebee covers any and all apparent malfunctions or defects in material or workmanship under warranty for 30 days from the original purchased date. Apparel and accessories are only covered when purchased from Birdiebee.com or an authorized dealer. The apparel warranty does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Birdiebee will repair or replace the item with an existing comparable item, if not the same item. If you purchased the product from an authorized Birdiebee dealer location/website, please contact the retailer directly. If you purchased the product from www.birdiebee.com, please email us at cs@birdiebee.com if you feel your damaged item qualifies under this warranty.

What do I need to include with my return?

Your return package should include the unwanted merchandise in original, unused condition, with original tags and a copy of your original packing slip. To start your return, click HERE. A free pre-paid return label will be sent to you once you have submitted your return request. We take great pride in the quality of our products, which is why we offer a 30-day satisfaction guarantee. If you are not satisfied with your birdiebee.com purchase, you may return full-priced unworn, unwashed or defective merchandise with all original tags attached within 30 days of receiving your package. Refunds will be credited back to the original purchasing card. Please note: Items purchased at any retailer other than birdiebee.com must be returned to the retailer, not birdiebee.com.
 
*Birdiebee reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for the cost of return shipment if the return is refused.

*Please note that it takes 7 to 10 days for us to process a return upon receipt at the warehouse.


Non-refundable Items:

  • Sale items
  • E-Gift Cards
  • Worn or laundered garments/garments with hangtags removed  (Tip: to ensure proper hygiene, please wear your own underwear beneath the try-on item. Also, please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.)

How do I submit an international return?

Returns on International orders will be accepted within 30 days of delivery. The customer is responsible for return shipping. We recommend using a shipping method that offers a trackable shipping number. To initiate a return, please click HERE. For return questions, please call 949-301-9213 or email us at cs@birdiebee.com.

Birdbiebee Customer Service Office Hours:

Monday-Friday 9am-5pm PST

Email: cs@birdiebee.com

Phone #: 1-949-301-9213

Fit Guide

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