FAQS // TERMS // RETURNS:
DUE TO COVID + IMPOSED CARRIER RESTRICTIONS: ORDER PROCESSING TIMES MAY TAKE LONGER THAN USUAL. WE APPRECIATE YOUR PATIENCE + SUPPORT. PLEASE NOTE, SHIPPING DELAYS MAY BE CAUSED BY OUR CARRIER. *UPDATES FROM FEDEX CAN BE VIEWED HERE.* DUE TO THE INCREASE IN SHIPPING VOLUME -- WORLD-WIDE -- SINCE THE BEGINNING OF COVID, CARRIERS ARE STILL EXPERIENCING OCCASIONAL DELAYS.
When will my order be shipped?
Orders will typically be processed + shipped within 3-5 BUSINESS DAYS. *COVID closures, mandatory orders + mail carrier restrictions may cause additional delays. BUSINESS DAYS are Monday through Friday + exclude weekends + holidays.*
How do I check my order status?
You can check the status of your order by logging into My Account. Click on “Order History” to review order status + to obtain a tracking number. Orders may not be cancelled.
What are my shipping options?
We offer free standard shipping (2-7 business days) on all US orders of $75 or more. If your order is $74.99 or under you will be charged our standard shipping rates -- see below. Non-Continental US territories shipping rates will be calculated @ checkout. *SEE DETAILS BELOW.*
Order total $24.99 - $74.99: $8
Order total $75 + : FREE
Small freight: Please note there is an additional $2 carrier surcharge added to packages $15 - $24.99. There is a $6 carrier surcharge added to packages of $0 - $14.99.
*Once your order is shipped, the carrier is responsible for transit + delivery. BIRDIEBEE is not responsible for any lost or stolen packages. Delivery times are estimates + are not guaranteed by BIRDIEBEE in the event of forces of nature or other uncontrollable events.
Do you offer international shipping?
Yes! BIRDIEBEE offers worldwide shipping to all countries with the exception of Russia, Iraq, + Iran. Shipping rates do not include duties, taxes, +/or freight costs (if applicable) -- which the customer is responsible for. *Non-Continental US included. Rates calculated @ checkout.
Returns + Terms:
How do I return?
- Prior to creating your label, please make sure your items are valid for return/exchange: RETURN/EXCHANGE MUST BE MADE WITH IN 14 DAYS OF DELIVERY. $TEAL$ + DEAL$ + LINGERIE ARE FINAL SALE. ITEMS PURCHASED WITH PROMO CODES OR GIFT WITH PURCHASE (GWP, BOGO OR FREE ITEM) ARE VALID FOR EXCHANGE ONLY. *Both newsletter sign-up and "getit" codes are excluded from this policy + valid unless items purchased with code are combined with an alternate final sale/exchange only promo.* If a final sale item is returned to us, you will be responsible for the cost of shipping to return your final sale items back to you. You must retain tracking details for self-paid returns from your carrier of choice, you must be able to provide tracking + proof of delivery, if needed. If you are unsure if your return/exchange will be approved please email us @ firstname.lastname@example.org. GWP items are not returnable. In the case of an approved special exception, the customer is responsible for cost of shipping.* Items purchased during sales +/or promotions may not qualify for free shipping. Please email email@example.com for approval.
- If your return is valid, please begin by visiting our returns center here.
- Enter the required information.
- Follow the instructions + select the corresponding options.
- All returns are subject to a standard $8 restocking fee, which will be deducted from your refund/credit which is applied toward the costs associated with return freight. *Additional surcharges may be added for exchanges of promotional/sale items when eligible -- or you may be responsible for return shipping of promotional/sale items when applicable.
Please email firstname.lastname@example.org with any questions.*
- Orders may not be cancelled, once your item is delivered a return or exchange may be processed, if the pending item is eligible.
- International returns are subject to approval, customers are responsible for return shipping costs plus our standard restocking fee.
- Return fraud, abuse +/or exploitation will not be tolerated. Accounts flagged for return exploitation may incur additional restocking fees. Such accounts will be permanently closed.
What items are returnable?
- Approved items with 14 days from the date of delivery.
- Items must be in their original condition.
- Items must be unused + in re-sellable condition.
- Items must be in the original packaging with all tags still intact.
What items are non-refundable?
The following items cannot be returned:
- Gift cards.
- Discounted and/or sale items (when applicable, absolutely no exceptions.)
- Any + all intimates.
- Worn or laundered garments/garments with hangtags removed. (Tip: to ensure proper hygiene, please wear your own underwear beneath the try-on item. Also, please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.)
- $TEAL$ + DEAL$ + sale items
Do you honor price adjustments?
- Due to limited inventory + product availability we are unable to honor price adjustments.
- Fraudulent claims will not be tolerated + will be processed in accordance with the law when applicable.
The item I received is damaged!
- If your purchased item is defective, please email us @ email@example.com within 7 days of your delivery date.
- Issues reported after 7 days of delivery date will be reviewed on a case-by-case basis, with no guaranteed eligibility for store credit.
Can the items be exchanged?
- We allow the exchange of purchased items when applicable
- Once your exchange request is approved, the exchanged item will be shipped to you
What are the refund options?
The following refund options are supported when applicable:
- Refund to the original payment method.
- Store credit.
How do I ship back the items?
For instructions on how to ship your return, refer to the email received after placing the return request.
How soon will I get my refund?
- Once your returned item is received and inspected, you will be notified via email + informed about the approval or rejection of your refund/exchange request.
- Approved returns will be processed within 7-10 business days once the approval process has been completed.
- There is a standard $8 restocking fee.
I'm unsure about sizing and fit. What do I do?
We’ve provided a size + fit guide to help you determine the appropriate size for apparel + intimates. If you would like additional assistance with finding your size, please contact our BIRDIEBEE customer service representatives @ firstname.lastname@example.org. *More in-depth details below.*
I ordered the wrong size! How can I edit my order?
Unfortunately, we are unable to edit orders once they are placed. If you selected an incorrect size or color, please notify customer service at email@example.com. *There is no guarantee this can be updated before shipment, but we will try to be accommodating whenever possible.*
Can I cancel my order?
Unfortunately, we are unable to cancel orders once they are placed. If you have specific questions regarding your order, please contact a customer service representative at firstname.lastname@example.org.
Why was my order cancelled or items from my order cancelled?
Unfortunately, some items may be out of stock or lost during shipment. We apologize if your order or an item from your order was cancelled.
I received an incorrect or damaged item within my order. What do I do?
That's unfortunate; let’s figure out why that happened. We ask that you please contact our customer service team at email@example.com, to ensure that your refund or warranty replacement is properly processed. Please do not return the product without contacting our customer service team first. To help expedite your request, please include an image of the item in your email.
Is there a warranty for your products?
Yes! BIRDIEBEE covers any and all apparent malfunctions or defects in material or workmanship under warranty for 30 days from the original purchased date. Apparel + accessories are only covered when purchased from Birdiebee.com or an authorized dealer. The apparel warranty does not cover damage caused by normal wear + tear, accidents, improper care, or negligence. If a product is qualified under our warranty, BIRDIEBEE will repair or replace the item with an existing comparable item, if not the same item. If you purchased the product from an authorized BIRDIEBEE dealer location/website, please contact the retailer directly. If you purchased the product from www.birdiebee.com, please email us at firstname.lastname@example.org if you feel your damaged item qualifies under this warranty.
Why does my item fit differently?
Every style, fabrication + body fits everybody differently... We're here to help! Please email email@example.com for assistance during your shopping experience if you would like detailed information about fits + measurements. *Although we are unable to predict exactly how an item will fit you personally, we can give you the insight to shop with confidence!*
How do I submit an international return?
Returns on International orders will be accepted within 14 days of delivery. The customer is responsible for return shipping + $20 restocking fee. We recommend using a shipping method that offers a trackable shipping number. To initiate a return, please click HERE. For return questions, email us @ firstname.lastname@example.org.
BIRDIEBEE Customer Service:
*Please allow up to 72 hours for a reply. Our CS team is available on business days only,*
LEAVE A MESSAGE: 213.699.9046
SEND AN EMAIL: email@example.com
Do you sell gift cards?
Yes, to purchase electronic gift cards, please click here.
Gift cards are delivered by email + contain instructions to redeem them at checkout. There are no additional processing fees associated with our gift cards. Gift cards can be used on all Birdiebee.com items.
*Please note, gift cards cannot be returned and are non-refundable.
I made a purchase with a gift card, can I return the item?
You are welcome to exchange purchases placed on Birdiebee.com. Gift Cards, this amount will be credited to your Gift Card balance to re-purchase online.
*Please note, under no circumstances can a gift card be reimbursed for cash, returned or refunded.
My question is not addressed...
- If you have any queries regarding return or refund, please email us @ firstname.lastname@example.org.